Help Center

WELCOME TO EVERGREEN WHOLESALE

We’re so glad you’re here! Whether this is your first time or you’re a returning customer, shopping with Evergreen is simple, and we’re always here to help.

GETTING STARTED: REGISTERING FOR AN ACCOUNT

Here’s how to get started if you’re new:

1. Gather your company name, tax ID, phone number, and business shipping address (we can’t accept residential addresses).
2. Click Sign In | Register at the top of any page and choose Register.
3. Fill in your details and pick a secure password.
4. Complete the business information and review our Terms and Conditions
5. Click I agree to finish up. You’ll get an email letting you know if you’re approved, denied, or if our team is reviewing your registration.

Already a customer but haven’t used our new site yet? Your old login still works, just Sign In and you’re good to go.

ORDERS MADE EASY

Want to check your order status?

Here’s how to stay on top of your orders:

1. Sign In and head to the Business Hub at the top of the page—or click the person icon in the top right.
2. Search or filter orders by number, status, PO #, vendor, customer, order date, ship date, or amount.
3. Click any order number for full details. You can also download, email, or print from the order history page.

Need to reorder?

Reordering is a breeze:

1. Sign In and go to Shop.
2. Click Order History on the left.
3. Pick one of three options: Shipped Last 365, On Open Order, or In Current Cart.

Something went wrong with an order?

We’ve got your back:

1. Sign In > My Account > Invoices.
2. Find the invoice and click the money icon or scroll to submit a claim request.
3. Pick the invoice and submit a claim.
4. Select the products, click Credit, and fill in quantity, issue type, desired resolution, and a short explanation. You can also upload an image.
5. Click Submit Request. You’ll get a confirmation email, and our team will handle it quickly.

PAYMENTS

Making a payment?

We’ve made it simple:

1. Sign In > My Account > Make a Payment, or access Payments via the Business Hub.
2. Add the invoices you want to pay and type in a partial or full amount.
3. Click Pay Now, enter your card info, and click Submit. You’ll see a confirmation page right away.

Tip: If your account has a credit, select it along with any invoice that has a balance due. Credits and adjustments are combined so it’s easy to see the total.

ACCOUNT MANAGEMENT

Updating your profile?

Keeping your account info current makes shopping seamless:

1. Sign In > person icon > My Account.
2. Click My Profile on the left.
3. Update company info, store type, price list, resale ID, billing address, contacts, shipping locations, credit cards, users, and lists.
4. Submit changes. We’ll review them and email you to confirm approval or denial.

Note: Some changes may be restricted if you aren’t authorized, part of a corporate structure, or if an order is open. We’ll always tell you exactly what’s needed.

Adding an additional user

Need a teammate to help manage orders? You can add users with full account access:

1. Sign In > My Account > Profile > Users.
2. Click Create User, fill in details, set permissions, authorize locations, and assign dealer/retail prices. Click Save.
3. Two emails go out: one to you, and one to your new user. They’ll need to accept the invitation.
4. The new user will show in your User List. You can remove users anytime.

Adding a linked account

Managing multiple locations? Here’s how:

1. Sign In > My Account > Profile > Shipping Locations.
2. Click Add Shipping Location, fill in Ship Name, address, phone, and store type, then click Create.
3. Your linked account appears in your shipping locations, keeping everything organized.

SHOPPING FAQS

Want to make a quick order?

Already know your SKUs? Quick Order is your shortcut:

1. Sign In > Quick Order Entry.
2. Enter SKUs, adjust quantities, and click Add to Cart.
3. Keep adding items, then checkout when ready.

Shopping catalogs

Love flipping through catalogs? We’ve brought them online:

1. Sign In.
2. Click Catalogs in the website footer.
3. Browse and shop right from the catalog pages. Simple and convenient.

Search bar shopping

Looking for something specific? Use our search bar:

1. Sign In.
2. Enter SKU, UPC, product title, collection, theme, sports team, or keyword near the Evergreen logo and press Enter.
3. Narrow results with filters like theme, season, holiday, size, feature, material, or price.

Wishlist and lists

Keep track of favorites and items to consider later:

• Click the heart icon to save to My Favorites.
• Click the List icon to view, create, or manage all your lists.
• Lists make it easy to organize must-haves, seasonal buys, or maybe later items, so shopping is smarter, faster, and stress-free.

To Remove an item from your Wishlist:

• Click the heart icon to deselect the item you wish to remove.

Working with Your Sales Rep

Your Evergreen sales rep is always ready to assist you and has access to tools that help make your shopping experience smoother. You can choose how involved you’d like them to be:

• Your rep can view your wish list and lists to see your favorite products.
• They can help adjust your cart or suggest items to streamline orders.
• They’re here to make ordering easier, faster, and stress-free.

Think of it as having a trusted partner who’s ready to lend a hand whenever you need it.